Frequently Asked Questions
Shipping & Returns
Q. Do you offer returns?
A. Definitely - we offer customers 60 days to return items from the date of receipt, providing they show no visible signs of use and are in a ‘brand new’ resalable condition, including packaging and manuals. 30-days for a full refund and up to 60-days for a credit refund. We also offer a full one-year warranty on all products should you find a manufacturing defect. Follow the link here for further details on returning a product to Boba UK
Q. How long does shipping take?
A. Fully tracked shipping within the UK can take between 1-3 business days but most customers receive their package sooner. Tracked EU shipping can take 5-10 business days although at present we only offer EU delivery to Norway or Switzerland. If you are based in Europe, we would recommend you shop from eu.boba.com (... for all UK requirements, uk-boba.com)
Q. Do you offer free UK shipping?
A. Yes! The minimum order value for free UK shipping is £30.00
Q. Where do you ship?
A. We ship to all UK address with a postcode, plus Norway & Switzerland. If you have a specific question about where we can or can't ship, please contact us here
Q. Do you offer an NHS & Emergency Services discount?
A. Yes, please find further information about redeeming the discount here
Q. Do you offer waist extenders for your buckle carriers?
A. Yes, we do! The waist belt extender adds 12 inches or approx. 30 cm to the length of the waist belt. Please click here to navigate to our spare parts page.
Q. I need a replacement part?
A. We’ve got them! You can purchase replacement parts here which include buckles, hoods, infant inserts and foot straps.
Q. Can I purchase replacement parts for my older Boba Carriers too?
A. You sure can! Follow the link above.
Q. My wrap or carrier is defective/has a tear/isn't working properly!
A. Oh no! Please contact us here and we’d be happy to solve this issue!
Q. Where can I buy your products?
A. If you’re located in the UK, right here on this website! If you’re in Europe, then www.eu.boba.com, for the US www.boba.com and if you’re located in Canada then www.canada.boba.com. If you’re looking for a distributor or retailer in any other country please contact the Boba Head Office Team via www.boba.com who would be happy to assist you.
Q. Where are your products made?
A. The company that manufactures our products is a Taiwanese company located in China and is very heavily regulated, plus inspected on a monthly basis. They comply with all labour and business practice regulations in the US, and everything meets our very high expectations.
Q. Are your products machine washable?
A. They sure are! You can wash the wraps on delicate with cold water and then tumble dry on low. For our buckle carriers, we suggest spot cleaning and washing only when necessary which will extend the life of your carrier. When you do machine wash them use cold water, set your machine on the delicate cycle and hang dry. Do not tumble dry your buckle carrier as heat can damage the webbing and buckles. Store away from natural sunlight.
Q. Can you help me?A. Of course! If you have any additional questions, concerns or compliments, our friendly customer service team are here to help. Call us on 01803 782959 or email: firstname.lastname@example.org – Boba UK Distributor
Q. I am having trouble using my carrier!
A. We get it. Baby carriers can be a little confusing at first! We have a “How to?” Instruction page for each of our products that is full of instructional photos, videos and heavy with links to even more educational content! Still feeling iffy? Feel free to send a photo of yourself wearing the carrier or wrap to email@example.com (Boba UK Distributor), and we’d be happy to take a look and give you some pointers!
We also offer free fit consults with our in-house certified babywearing consultants!
Follow the link above to navigate to Boba US where you will find our 'fit check' appointment calendar.
REMEMBER: Select the GMT time zone and if you don't receive a confirmation email shortly after reserving your appointment, email firstname.lastname@example.org
Q. Can my baby face forward in your products?
A. Carrying your baby inward facing is the most ergonomic and comfortable position for both baby and wearer. For this reason, Boba do not offer any carriers with an outward facing position. However, all Boba buckle carriers do enable comfortable back carry positions for when you and your baby are ready, typically from 6-months onwards.
Q. I'm petite/very tall/plus size, will the wrap/carrier fit me?
A. We have customers of all shapes and sizes who wear our carriers comfortably, and we’re proud to say our carriers are one-size fits all! Just in case you feel like you’d need them, we offer waist extenders as well - click here to add them to your basket.
Q. What is the difference between the Boba X and 4Gs?
A. Here is a super helpful chart and a guide to choosing your carrier, but our quick fire answer would be that the main difference is that the Boba X is going to be much more adjustable - the body of the carrier as well as the seat adjust as your babe grows. It does not need an infant insert to be suitable from birth and it comes with added detachable seat extenders for toddlers. It also features the PFAs (perfect fit adjusters) that are amazing for petite parents or to help achieve a snug fit and high back carry.
The 4Gs is a more simplified carrier that comes with an infant insert and is great if you are looking for something that doesn't need much adjusting.
Q. How long are the wraps?
A. Approximately 5 meters, so they are truly one-size fits all! If you are petite, we can show you how to make simple adjustments to ensure your wrap remains snug without the tails hanging too long/low.
Q. Is the Boba Air waterproof/good for hot weather?
A. The Air is made of ultra-light nylon that is a quick-dry material, so it’s a great carrier for the beach, just make sure it’s completely dry before storing it in its pouch! As far as hot weather, while the carrier is very lightweight and perfect for on the go, it's not very breathable due to the nature of the fabric, so ensure you keep yourself and baby hydrated and dress in light layers.
Q. Do you sell twin carriers?
A. No - all Boba wraps and carriers are designed with the intention to carry one baby at a time but once they're big enough to tandem carry, you can wear one baby on the front in either a wrap or carrier and the other in a buckle carrier on the back.
If you have newborn twins, contact our friendly team who will be happy to introduce you to a carrying professional who can offer you additional support and recommend a suitable carrier or carriers.
Q. From what age can baby have their legs out in the 4G/4Gs carrier?
A. The Boba 4GS is meant to be used with the included infant insert until your baby can comfortably fit with legs out and be supported from knee pit to knee pit. This may mean different age/size for every baby, so checking the fit of the carrier regularly is the way to go!