We offer our customers 90 days to return their item after purchase, assuming it meets our return policy (below). There’s no rush and when you come to return your item, it’s super easy.
Please ensure you print out and include our return form and ensure the item/s are unused and in their original packaging with labels intact. Follow the easy steps below.
1 - Turn the delivery bag inside out or use a new bag if appropriate.
2 - Print and fill out our returns form here completing all sections.
3 - Enclose the form (ensuring you cut out the address label first), then include the packaged item, instructions and if applicable, any accessories/gift enclosures.
4 - Seal the bag and attach the address label which you'll find on your returns form. Unless faulty, you will be responsible for the cost of return postage.
Read our Return Policy below for further details on general returns and also warranty returns.
Need assistance? Use the contact form here or call + 44 (0) 1803 782959
TERMS OF REFUND: Safe return of the item (as new) within 90 days of order receipt, undamaged and with all packaging, accessories and instructions included. The customer is responsible for the cost of return postage unless the item is covered by our standard warranty.
We are happy to exchange your return for a like-4-like product (same product but different colour/print).
Faulty or damaged items
We apologise if your order has arrived in an unsatisfactory condition.
If an item is found to be faulty or damaged when received, please inform our customer service team immediately. We will then provide a pre-paid return label and on receipt of the faulty item, a like-4-like replacement will be dispatched. If the item is out of stock, you will be invited to choose an alternative colour/print or request a full refund so you can purchase the item elsewhere.
2 Years Warranty
All carriers sold by Boba UK are covered by a 2-year warranty against defect in materials or workmanship. We stand behind the products we sell and will either repair your carrier or provide a like-4-like replacement (assuming your product/print choice is still available) but if not, you would then be invited to choose an alternative print or be offered a full refund.
Proof of purchase from an authorised Boba retailer (or this website) is also required and should display your name. If you received your Boba carrier/accessory as a gift, please ask your friend/colleague to register the claim.
Free Gifts with Goods
Sometimes at Boba UK, we offer free gifts with a purchase. This is considered part of the purchase package so if your order is unwanted, we kindly ask that you also return your gift. This is not applicable if returning an item for warranty exchange.
If the item you wish to return was purchased as part of a multi-buy offer, then we will only refund the cost of the specific item/s being returned.
PLEASE NOTE: We are not responsible for items lost in transit and therefore recommend customers use a signed-for service and retain proof of postage.
How long will it take to be refunded?
Your purchase will be refunded within 5-working days of your returned product/s being received by our warehouse, assuming you meet the terms of refund above. Please remember that it can take 3-4 working days after we have processed payment, for a refund to appear on your credit card statement or similar.
Late or missing refunds?
If you are concerned you have not been refunded, could we invite you to double-check recent credits to your account (credit card/Paypal/bank account) and if it appears your refund is delayed or may have been credited incorrectly, please do not hesitate to contact our team who will work with you to quickly resolve.
Our returns policy does not affect your statutory rights.
At Boba UK customer satisfaction is our main priority and we will do all we can to quickly resolve any queries. If we can help further, please use the contact form here or call us on +44 (0) 1803 782959